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Order and Shipping
Below are some of are common questions about order and shipping
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a
tracking link. You can use this to follow the delivery status of your
package.
How can I receive an invoice for my order?
Kindly email us at equilo.earthfriendly@gmail.com, and we will send you an invoice.
Can I cancel or modify my order?
Since we follow make to order model, we cannot modify your order. But we can cancel if you request us before we give out your order for shipping.
What is your return and exchange policy?
We accept returns within 7 days of delivery. Exchanges are available for different sizes, provided the package is returned in original condition with labels intact.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping fees vary depending on the destination country.
What payment methods do you accept?
We accept major credit cards, debit cards, UPI, net banking, and wallets. COD is available for selected locations.
Product and Customization
Below are some common questions about product and customization
Do you offer customization?
Unfortunately, we do not offer customized orders or alterations, but we can advise on how products may be altered.
Are your clothes suitable for all seasons?
Many of our pieces are versatile, designed for multiple seasons, with
fabrics suitable for both warmer and cooler weather, and layering
options as well.
Sustainability and Materials
Below are some common questions about sustainability and materials
Why is sustainable fashion expensive?
Sustainable fashion often costs more due to eco-friendly materials and small-scale production methods. We believe investing in ethically made clothing benefits both the planet and its people.
What makes your garments sustainable?
Our garments are made from natural fabrics produced without chemicals,
with a make-to-order model that reduces waste. Our designs focus on
longevity and eco-consciousness.
Do you use eco-friendly dyes?
Yes, we use non-toxic, low-impact dyes that are safe for the environment
and skin. Many garments are dyed with plant-based or water-based
methods to reduce harmful waste.
Do you offer sustainable packaging?
Yes, we use eco-friendly, recyclable, and biodegradable packaging to support sustainability and minimize waste.
Bulk Orders and Contact
Below are some common questions about bulk orders and contact
Do you accept bulk orders?
Yes, we do. Please email us at equilo.earthfriendly@gmail.com with your inquiry, and we will provide all necessary details.
How can I contact customer service?
You can reach us via email us at equilo.earthfriendly@gmail.com or whatsApp or call us at +91-9115591193