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Shipping & Return Policy

Shipping

We are committed to delivering your order promptly and securely. All orders are processed within 1-2 business days, and delivery is expected within 10-12 days from the order date. You will receive a confirmation email with tracking details once your order has shipped.

  • Shipping Options: Standard shipping is available, with COD (Cash on Delivery) as an option for added convenience.

 

Equilo: Return and Exchange Policy

At Equilo, we are dedicated to offering high-quality, sustainable fashion that embodies both style and performance. We understand that sometimes things don’t work out, so we provide a straightforward and transparent return and exchange policy to ensure your complete satisfaction.

  1. Return and Exchange Timeframe

Returns and exchanges are accepted within 7 days from the date of receiving your order. Items must be in new, unworn, and unwashed condition with original tags attached.

  1. How to Initiate a Return or Exchange

To start a return or exchange, contact our Customer Service Team at equilo.earthfriendly@gmail.com or call us at +91-9115591193. Provide your order number and the items you wish to return or exchange. Our team will guide you through the process and issue a return authorization if applicable.

  1. Return Shipping Costs

Return shipping is free within India for orders meeting our policy criteria. For international orders, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.

  1. Refunds

Once we receive and inspect your returned item(s), refunds will be processed within 7-10 business days to the original payment method.

  1. Exchanges

For size or color exchanges, contact our Customer Service Team to confirm availability before returning the item. If the desired item is unavailable, a refund for the original purchase will be issued.

  1. Damaged or Defective Items

If you receive a defective or damaged item, notify us immediately at equilo.earthfriendly@gmail.com. We will offer a replacement or full refund upon receiving the defective item.

  1. Final Sale Items

Items such as sale items, gift cards, and custom orders are final sale and cannot be returned or exchanged.

  1. Sustainability Commitment

At Equilo, sustainability is at the core of our philosophy. We encourage mindful purchasing to reduce waste and promote responsible shopping. Carefully consider your purchases to support our shared commitment to a sustainable future.

  1. Customer Service

For any questions or assistance regarding your return or exchange, please contact us at equilo.earthfriendly@gmail.com or +91-9115591193.

Thank you for choosing Equilo. We are thrilled to have you as part of our community dedicated to both style and sustainability.